Refund policy

All items are made to order and/or customized. Because of this, all sales are final, and we do not accept returns or exchanges.

Refunds will only be considered in the following case:

• The item is lost in transit and officially confirmed as lost by the shipping carrier

We do not offer refunds for:

• Shipping delays caused by the carrier, including orders that are still in transit or showing active tracking updates
• Incorrect or incomplete shipping addresses provided by the customer
• Change of mind after an order has been placed

Replacements:

• If an item is confirmed lost in transit by the shipping carrier, a replacement may be offered at our discretion.
• If an incorrect item is received, a replacement will be issued provided photo evidence is submitted within 48 hours of delivery.

Replacement eligibility and shipping timelines may vary. For replacement inquiries, please contact us with your order number and supporting documentation.